1. The Free plan
FormParcel has a Free plan. It needs no card, so there is nothing to cancel and nothing to refund on it. You can stop using FormParcel at any time.
2. Paid plans
- Starter (₹499 a month or ₹4,990 a year) and Agency (₹1,599 a month or ₹14,990 a year) are paid plans.
- Prices are in Indian rupees (INR) and are paid through Razorpay.
- No GST is charged.
- Payments go through Razorpay Checkout. FormParcel never sees your card details.
- A paid plan is a subscription. It renews each month or each year until you cancel.
- Razorpay sends the invoice or receipt for each payment by email. It carries no GSTIN.
3. Cancelling
You can cancel at any time from the Billing page in your dashboard. Your plan stays until the end of the period you have paid for, then the workspace moves to the Free plan. You are not charged again after you cancel.
Moving to a cheaper paid plan means cancelling your plan and subscribing to the cheaper one when the period ends.
Moving to a lower plan, or to Free, never deletes data. Site, form, Sheet and recipient limits follow your current plan at once, and a lower plan deletes nothing: you keep what you have and cannot add more than the plan allows. A month's lead limit is the highest your plan allowed at any point that month: an upgrade lifts it at once, and a downgrade applies from the next month. Lead content is still deleted on the schedule in the privacy policy, whatever your plan.
Deleting your account cancels any paid plan first. If the plan cannot be cancelled, the account is not deleted and you are told why.
4. Upgrading
Upgrading, including moving from monthly to yearly, replaces your current subscription: the new plan starts as soon as its payment is confirmed, and the old subscription is cancelled then. There is no proration, so the unused part of the old period is not credited or refunded.
5. Refunds
All payments are final. We do not give refunds, full or partial, on monthly or yearly plans. This includes the unused part of a period when you cancel, upgrade or delete your account.
Instead, you can cancel at any time. Your paid plan stays until the end of the period you have already paid for, and there are no further charges. Try the Free plan first if you are not sure a paid plan is right for you.
If a charge looks wrong, email info@formparcel.live before you contact your bank. We will look into it and reply with what we found.
6. Failed payments
If a payment fails, Razorpay retries it and your plan stays for 7 days from the first failure. After that the workspace moves to the Free plan. While a payment is failing, the Billing page offers an "Update payment method" button.
7. Contact
Questions about billing or cancelling: info@formparcel.live. We reply within 24 hours.