Email notifications

Recipients and confirmation

A form can email each new lead to the recipients you add, so a lead still reaches someone when Google is down. A form can have 1 notification recipient on Free, 3 on Starter and 10 on Agency. An address that bounced takes no place.

The account owner’s own address is confirmed already. Any other address receives a confirmation email with a link first, and gets no leads until the link is used. Each recipient gets their own message, so recipients do not see each other’s addresses. You can add a client and yourself to the same form without either seeing the other’s address.

Emails come from FormParcel’s own notify address, not from your client’s domain.

The reply address

The first field called email, email_address, your_email, mail, contact_email, _replyto, replyto, reply_to, reply-to that holds exactly one plain address becomes the Reply-To, so replying goes to the visitor. Without such a field, no reply address is set and replying will not reach the visitor. Name the field accordingly if you want replies to work.

The subject

A hidden _subject field adds a single-line suffix to the email subject, up to 80 characters. It is an ordinary field too, so it also appears in the Sheet.

Sending limits

Each email destination sends at most 60 messages an hour and 300 a day. Above that, leads wait and are sent later. Nothing is dropped. Limits set by the email provider work the same way.

Paused addresses

When an address bounces permanently or reports a message as spam, FormParcel stops emailing that one address, for every customer, and tells the form’s owner. Other recipients of the same form are not affected. A paused address is not retried automatically. The owner can retry an address that bounced on one of their own messages once the problem is fixed.

What Delivered means for email

For email, Delivered means the email provider accepted the message for the confirmed recipients. It does not mean the message reached an inbox. The receipt shows one state for each destination, and a lead is called delivered only when both its Sheet row and its email are. If an email does not arrive, go through Troubleshooting.